CDO Flagship Summit - US West | November 11-13, 2018 | Westin Kierland Resort & Spa - Scottsdale, AZ, USA

↓ Agenda Key

Keynote Presentation

Visionary speaker presents to entire audience on key issues, challenges and business opportunities

Keynote Presentations give attending delegates the opportunity to hear from leading voices in the industry. These presentations feature relevant topics and issues aligned with the speaker's experience and expertise, selected by the speaker in concert with the summit's Content Committee." title="Keynote Presentations give attending delegates the opportunity to hear from leading voices in the industry. These presentations feature relevant topics and issues aligned with the speaker's experience and expertise, selected by the speaker in concert with the summit's Content Committee.

Executive Visions

Panel moderated by Master of Ceremonies and headed by four executives discussing critical business topics

Executive Visions sessions are panel discussions that enable in-depth exchanges on critical business topics. Led by a moderator, these sessions encourage attending executives to address industry challenges and gain insight through interaction with expert panel members." title="Executive Visions sessions are panel discussions that enable in-depth exchanges on critical business topics. Led by a moderator, these sessions encourage attending executives to address industry challenges and gain insight through interaction with expert panel members.

Thought Leadership

Solution provider-led session giving high-level overview of opportunities

Led by an executive from the vendor community, Thought Leadership sessions provide comprehensive overviews of current business concerns, offering strategies and solutions for success. This is a unique opportunity to access the perspective of a leading member of the vendor community." title="Led by an executive from the vendor community, Thought Leadership sessions provide comprehensive overviews of current business concerns, offering strategies and solutions for success. This is a unique opportunity to access the perspective of a leading member of the vendor community.

Think Tank

End user-led session in boardroom style, focusing on best practices

Think Tanks are interactive sessions that place delegates in lively discussion and debate. Sessions admit only 15-20 participants at a time to ensure an intimate environment in which delegates can engage each other and have their voices heard." title="Think Tanks are interactive sessions that place delegates in lively discussion and debate. Sessions admit only 15-20 participants at a time to ensure an intimate environment in which delegates can engage each other and have their voices heard.

Roundtable

Interactive session led by a moderator, focused on industry issue

Led by an industry analyst, expert or a member of the vendor community, Roundtables are open-forum sessions with strategic guidance. Attending delegates gather to collaborate on common issues and challenges within a format that allows them to get things done." title="Led by an industry analyst, expert or a member of the vendor community, Roundtables are open-forum sessions with strategic guidance. Attending delegates gather to collaborate on common issues and challenges within a format that allows them to get things done.

Case Study

Overview of recent project successes and failures

Case Studies allow attending executives to hear compelling stories about implementations and projects, emphasizing best practices and lessons learned. Presentations are immediately followed by Q&A sessions." title="Case Studies allow attending executives to hear compelling stories about implementations and projects, emphasizing best practices and lessons learned. Presentations are immediately followed by Q&A sessions.

Focus Group

Discussion of business drivers within a particular industry area

Focus Groups allow executives to discuss business drivers within particular industry areas. These sessions allow attendees to isolate specific issues and work through them. Presentations last 15-20 minutes and are followed by Q&A sessions." title="Focus Groups allow executives to discuss business drivers within particular industry areas. These sessions allow attendees to isolate specific issues and work through them. Presentations last 15-20 minutes and are followed by Q&A sessions.

Analyst Q&A Session

Moderator-led coverage of the latest industry research

Q&A sessions cover the latest industry research, allowing attendees to gain insight on topics of interest through questions directed to a leading industry analyst." title="Q&A sessions cover the latest industry research, allowing attendees to gain insight on topics of interest through questions directed to a leading industry analyst.

Vendor Showcase

Several brief, pointed overviews of the newest solutions and services

Taking the form of three 10-minute elevator pitches by attending vendors, these sessions provide a concise and pointed overview of the latest solutions and services aligned with attendee needs and preferences." title="Taking the form of three 10-minute elevator pitches by attending vendors, these sessions provide a concise and pointed overview of the latest solutions and services aligned with attendee needs and preferences.

Executive Exchange

Pre-determined, one-on-one interaction revolving around solutions of interest

Executive Exchanges offer one-on-one interaction between executives and vendors. This is an opportunity for both parties to make key business contacts, ask direct questions and get the answers they need. Session content is prearranged and based on mutual interest." title="Executive Exchanges offer one-on-one interaction between executives and vendors. This is an opportunity for both parties to make key business contacts, ask direct questions and get the answers they need. Session content is prearranged and based on mutual interest.

Open Forum Luncheon

Informal discussions on pre-determined topics

Led by a moderator, Open Forum Luncheons offer attendees informal, yet focused discussions on current industry topics and trends over lunch." title="Led by a moderator, Open Forum Luncheons offer attendees informal, yet focused discussions on current industry topics and trends over lunch.

Networking Session

Unique activities at once relaxing, enjoyable and productive

Networking opportunities take various unique forms, merging enjoyable and relaxing activities with an environment conducive to in-depth conversation. These gatherings allow attendees to wind down between sessions and one-on-one meetings, while still furthering discussions and being productive." title="Networking opportunities take various unique forms, merging enjoyable and relaxing activities with an environment conducive to in-depth conversation. These gatherings allow attendees to wind down between sessions and one-on-one meetings, while still furthering discussions and being productive.

 

Sunday, November 11, 2018 - CDO Flagship Summit - US West

12:00 pm - 5:00 pm

Optional Activities

Golf Tournament

 

12:00 pm - 6:00 pm

Registration and Greeting

 

5:30 pm - 6:30 pm

Summit Networking Happy Hour

 

6:30 pm - 8:30 pm

Welcome Dinner and Panel

The Next Phase of Digital Transformation

Today's digital technologies quickly become commodities, and adoption of emerging technologies provides only temporary edge and differentiation. To stay ahead, you must think bigger and take bigger risks. Do not make the technologies themselves the focal point, but the profound business transformations they make feasible.

 

8:30 pm - 9:30 pm

After Dinner Networking

 

Monday, November 12, 2018 - CDO Flagship Summit - US West

7:00 am - 7:45 am

Registration and Networking Breakfast

 

7:50 am - 8:00 am

Welcome Address and Opening Remarks

 

8:00 am - 8:40 am

Keynote Presentation

Life Shapes Leadership

"You can't choose what happens to you in life, you only choose how you respond." As a seasoned IT professional, Jody Davids' outlook on leadership is deeply impactful and inspiring. In this keynote, she will share learnings gleaned from an extraordinary career at iconic global brands.

 

8:45 am - 9:20 am

Keynote Presentation

Your Cloud for Smarter Business - Accelerate Your Digital Transformation with Cloud & AI

How can you accelerate your digital transformation journey? With Cloud! Listen and learn what it means when a Cloud is: 

  • Built for all your applications 
  • AI-ready 
  • Secure to the core  

Then, walk away with practical knowledge on how far and fast you can go and grow with an open, flexible Cloud architecture. This includes why and how you will want to migrate, modernize and innovate on Cloud using the latest AI technology and data -- and that's from any data source. 

You won't be locked in. Your options are limitless. You'll be on a clear path to digital transformation complete with rethinking client value and creating new business models.

 

9:25 am - 10:00 am

Keynote Presentation

The Future of the CIO in the Coming Digital Economy 

As more businesses undergo a digital transformation, and as those digital transformations become more ingrained into organizational culture, "Digital" becomes not something unique and different from the business, but a core component of every aspect of the business. As this shift occurs, IT itself faces the very real possibility of no longer being something unique from the business, but instead a component of every aspect of the business. In this world, what role then exists for the CIO? Two clear paths are presenting themselves - one leads to a focus on infrastructure and integration, to keeping the lights on for the digital innovators, while the other leads to information and innovation itself. Knowing which path to choose, how to choose it, and how to see it through will be one of the greatest challenges CIOs of this era will face.    

Takeaways:  

  1. Change is, if not already here, certainly coming and CIOs who don't prepare for the change may not like the results when it arrives  
  2. Digital transformation is all about connecting enterprise systems to information technology to drive productivity and performance improvements  
  3. Be prepared to tackle the tasks that no-one wants to do, but everyone needs done; establish relevance to cultivate importance
 

10:00 am - 10:15 am

Morning Networking Coffee Break

 

10:20 am - 10:45 am

Executive Exchange

 

Think Tank

Artificial Intelligence and the Rise of Advanced Machine Learning

Often times, the terms "Artificial Intelligence" and "Advanced Machine Learning" are thought of interchangeably and while there is a relationship between AI and AML, to say they are the same thing is an oversimplification and misclassification. Rather the one begets the other with AI being the basic principle upon which AML is developed. As AI begins to mature and migrate away from purely advanced mathematical operations into decision making paradigms, AML steps forward as the predictive ability of machines to process vast quantities of data for the purposes of making decisions in ways that first mimic, but ultimately surpass (in terms of speed at the very least) those of humans. As data and analytics becomes foundational to the way every business operates, AI and AML will become foundational capabilities.

Think Tank

Future of customer service?

Discover Financial has built a successful business around a customer focus and award winning customer service.  As customers evolve away from phone interactions to digital and social channels how can a company maintain that winning formula of customer service?  The discussion will focus on the intersection of emerging technologies like AI and new customer demands and how Discover will maintain its leadership position.

 

10:50 am - 11:15 am

Executive Exchange

 

Thought Leadership

How Will We Pay for It? - Strategies and Trade-offs to Fund Digital Transformation

Digital transformation delivers a sustainable competitive edge if done right. The multi-million dollar boardroom question that CIOs are often left to address: "how are we going to pay for this?" with ongoing operations consuming 80%-90% of a typical IT budget.

Join this interactive discussion to hear how technology leaders are adopting three specific strategies to reallocate capital & resources to digital growth. That reality requires significant rethinking of cost components and budget trade-offs, and exploring radical options across the entire IT landscape.

 

11:20 am - 11:45 am

Executive Exchange

 

Thought Leadership

Where Are We on Our Journey? Effective Dashboards for Decision Making

How fast are we going? Are we going in the right direction? How much fuel do we have in the tank? These are common questions for those on the move.  Companies on a digital transformation journey need effective dashboards to help them understand the myriad data sources screaming for attention. We will discuss best practices for the various types of dashboards that can be used to make the most important decisions for your company.

Takeaways:

  1. Digital Transformation is providing an increasing amount of data to be understood and analyzed in order to make the right decisions.
  2. Effective dashboards are a key tenet of consuming this onslaught of data.

 

11:50 am - 12:15 pm

Executive Exchange

 

Think Tank

Emerging Technologies: Adopting Blockchain, Imagine the Possibilities!

Blockchain is an exciting new technology that is slowly proving to be a radical innovation since Internet that triggered previous industrial revolutions. Blockchain technology features like disintermediation, improved transparency, and increase auditability can significantly reduce transaction costs, introduce efficiency into existing value chains, challenge revenue models, and open new markets. It's potential to disrupt existing economic and business models through productivity gains to multiple industries has been very promising. It's data provenance features and trusted interactions could change how data is controlled, shared and governed. Although big technological hurdles remain, innovative data management opportunities are emerging. It's time for data and analytics leaders to start experimenting!

 

12:15 pm - 1:30 pm

Networking Luncheon and Panel

Charging Ahead: Speeding Up Transformation Through Disruption

Disruption alters, destroys, but also creates value. You realize the need to act once revenue starts to shift, which is happening at a faster pace than most would think. Disruption can be a great thing if you act upon it, but it's a threat if you watch idly. We will discuss how CIOs and CISOs can be proactive and act on disruption by figuring out how to identify, prioritize and respond.

 

1:35 pm - 2:00 pm

Solutions Spotlight

Deep dives into the latest and greatest technology solutions to today's business problems.

 

2:05 pm - 2:30 pm

Executive Exchange

 

Thought Leadership

Increase the Speed and Agility of Data Analytics

Hadoop and related technologies for Big Data analytics can deliver tremendous business value, and at a lower cost than traditional data management approaches. But early adopters have encountered challenges and learned lessons over the past few years.

In this presentation, we'll discuss:

  1. The five worst practices in early Hadoop deployments and how to avoid them
  2. Best practices for the right architecture to meet the needs of the business How to ensure highly scalable and elastic Big Data infrastructure

 

2:35 pm - 3:00 pm

Executive Exchange

 

Think Tank

Becoming Software-Industrial

Digitization is changing the world we live in and creating a revolutionary opportunity to transform the most critical industries. Join to hear Sathish Muthukrishnan, Chief Digital & Information Officer for Honeywell Aerospace, discuss how the aerospace industry has been ahead of the innovation curve since we first started flying.?

Think Tank

Business Process Automation: Digital Labor vs. Labor Arbitrage

Robotic Process Automation's (RPA) potential to replace human labor has put the technology on a collision course with labor arbitrage. While the actual labor savings stemming from RPA depends on the nature of a given process, the technology is thought to deliver greater cost reduction. Businesses are looking for IT to deliver business outcomes √Ę?" more output, better quality, lower costs, revenue growth or an increase in market share. These outcomes can only be achieved as quickly as the business and market demands with the help of automation.

 

3:05 pm - 3:30 pm

Executive Exchange

 

Thought Leadership

Driving Digital Transformation: Proactive Path vs. Reactive Response

Shakespeare wrote that we should be afraid of greatness as "some are born great, some achieve greatness and some have greatness thrust upon them". This is true today as well for CIOs and CISOs. Digital transformation will happen, the only question being will the CIO drive it or will it be thrust upon them. We will discuss how to be a proactive voice in driving your company's digital transformation journey instead of waiting and responding to the voice of others.

Takeaways:

  1. Digital transformation is happening with or without our actions.
  2. The most successful CIOs will drive this transformation from a proactive point of view instead of reacting to internal and external voices.

 

3:30 pm - 3:45 pm

Afternoon Networking Coffee Break

 

3:50 pm - 4:15 pm

Executive Exchange

 

Think Tank

Data Matters! Attaining Transformation Through Data & Analytics

If digital transformation is a journey, then data is the fuel that will transport your company from here to there. Comprehending and creating insight from data is transformational. Being able to gather and analyze data to generate a competitive edge, creates new opportunities, and promotes innovation. However, to support a pipeline of up-to-date and competitive modern data and analytics, a sound foundation and architecture must be constructed in order to deliver it. 

 

4:20 pm - 4:45 pm

Executive Exchange

 

Innovation Partners Showcase

A brief, but compelling review of three new innovative technologies supporting digital transformation.

 

4:50 pm - 5:30 pm

Executive Visions Panel

Influencing, and not Just Reacting to, the Business Strategy

Building up digital business hinges on being able to add in information and technology assets and capabilities much earlier into leaders' strategic plans. We will discuss how CIOs are aiming to revamp the dynamics of the provider/consumer relationship in order to have a strategic impact and influence across all levels of the business. 

 

5:30 pm - 6:30 pm

Summit Happy Hour

 

6:30 pm - 8:00 pm

Networking Dinner and Panel

From the War Room to the Board Room; Communication is the Key

Digital transformation is changing how you equip your employees and how your company interacts with customers. It is also changing the role of the CIO and CISO to be a business leader and internal sales leader for transformation. CIOs are now responsible for communicating strategies and recommendations to CxOs, boards and key stakeholders within a company. Join us, during dinner, for a passionate panel discussion with your peers as they share how they are successfully communicating internally to accomplish the company's goals.

 

8:00 pm - 9:30 pm

After Dinner Networking

 

Tuesday, November 13, 2018 - CDO Flagship Summit - US West

7:00 am - 8:00 am

Networking Breakfast

 

8:05 am - 8:45 am

Keynote Presentation

CIOs & CISOs: One Foot on the Gas & One Foot on the Brake?

CIOs are facing increasing pressure to guide their companies to rapidly adopt new technologies and solutions to keep their companies competitive in their industry. CISOs are facing increasing pressure to keep their company and its data safe and secure from all threats. Without great vision and cooperation these goals can appear to be at cross purposes.

Takeaways:

  1. CIOs and CISOs are both facing pressures that could seem to be at cross purposes.
  2. CIOs and CISOs must work very closely together to accomplish both their individual organizational goals but also the overarching company goals to thrive.

 

8:50 am - 9:25 am

Keynote Presentation

The Power of Big Data: Energizing the Customer Experience

Customer intimacy is an imperative for companies who are struggling with increasing commoditization of goods and services and an explosive growth in the channels of engagement. Digital organizations have a head start and have disrupted traditional customer interfaces to gain competitive advantage. As a result, organizations across industries are now exploring ways to energize the customer experience and fill the digital gap. This session will present practical ways in which leaders in digital customer experience are leveraging big data to harvest customer insights, create new business applications and enable digital transformation within sales and marketing.

Takeaways:

  1. Discuss how CIOs and CMOs need to interact to enable effective operating models to monetize on big data.
  2. Discover how new data ingestion techniques and Big Data Lake are used to drive customer intimacy.

 

9:30 am - 9:55 am

Executive Exchange

 

Thought Leadership

Planning for a Multi-Cloud Future

The promise of the cloud is almost beyond compare; infinite computing resources, unmatched reliability and uptime, instantaneous service availability, simplistic self-service and provisioning, and the low-low prices of a buy by the drink model. These are the reasons behind the rush to the cloud that we are currently experiencing, but the wholesale adoption does bring a downside " as more and more capability is moved to the cloud, more and more cloud providers are utilized since, for the most part, each provider offers only a limited suite of services. The MultiCloud environment that creates a new set of challenges that IT leaders need to overcome, notably resiliency, interoperability/integration, and security and compliance through careful planning and the lessons learned from building complex on premise distributed systems.

Takeaways:

  1. As enterprises move to the cloud, MultiCloud environments will increasingly become the norm, not the exception
  2. Consistent planning and thoughtful architecture will be essential to efficient and effective cloud deployments

 

9:55 am - 10:10 am

Morning Networking Coffee Break

 

10:15 am - 10:40 am

Executive Exchange

 

Solutions Spotlight

Deep dives into the latest and greatest technology solutions to today's business problems.

 

10:45 am - 11:10 am

Executive Exchange

 

Think Tank

The Future of Data Management

Data is at the center of the digital business platform, but in reality, data is everywhere! Things, IT systems, customers, ecosystems, all have data. Organizations need to access, understand, manage and trust data in a flexible and agile manner. Taking an approach of collecting all possible data is becoming clearly impossible, balancing collecting data and connecting to data is the path to modernizing data management.

 

11:15 am - 11:40 am

Executive Exchange

 

Think Tank

CIO's Got Talent: Finding, Growing & Retaining the Best People

While new technology and solutions can help CIOs make more, faster and better decisions for an organization, nothing will take the place of a highly talented workforce. CIOs need to be great recruiters of talent but even more importantly growing the skills and capabilities of their team providing engaging and challenging opportunities for people. Competitive compensation is important for retaining great talent but so is a work environment where individual growth and development are front of mind and not an after thought.

 

11:45 am - 12:20 pm

Closing Keynote

CIO as Driver of Digital Disruption

Digital transformation is causing Digital Disruption.  Companies are faced with new competitors using new technologies to change how industries work.  The CIO is in the best position to understand the limitations of legacy systems and processes and the opportunities that come with new technologies and capabilities.  We will discuss in this panel the best practices for CIOs to be the drivers of Digital Disruption for their company.

Takeaways:

  1. CIOs are in the best position to know how new technologies and thought processes can help their company be Digital Disruptors
  2. Because of this, CIOs should be one of, if not THE, driver of Digital Disruption for their company

 

12:25 pm - 1:00 pm

Grab and Go Luncheon